How to Fix Error Outlook Not Responding Stopped Working, Freezes Or Hangs

admin | December 23rd, 2016 | Windows

Nowadays, Outlook an email client developed by Microsoft is widely used for sending and receiving emails. Sometimes, when users send emails in MS Outlook then they receive an error “Outlook not responding” due to some issues. Most of the user do not know that how they can resolve those errors. So, here we are going to discussed that how users can resolve Microsoft Outlook not responding stopped or Outlook hangs and freezes types errors.

Causes Of Outlook Not Responding Error

There are various reasons due to which Outlook freezes or hangs. Some of those causes are mention below:

  • Installed MS Outlook is outdated.
  • Outlook is used by multiple processes.
  • Outlook is downloading external contents like images, etc.
  • MS Outlook mailbox is very large.
  • Any corruption in MS Office program.
  • Outlook files get corrupted or damaged.
  • Installed antivirus software is outdated.
  • User profile has become corrupted.
  • Conflict in installed MS Outlook add-in
  • Any other program conflicts with Outlook.

Way to Fix Microsoft Outlook not Responding Stopped Error

There are various methods to resolve the Outlook not responding error. Some of those solutions are describe below:

  1. Install the latest Updates Of Outlook: Sometimes, Outlook freezes or hangs due to their older versions which do not update their latest functions automatically. So, you can avoid this problem by installing the latest Updates of MS Outlook.

  1. End Multiple Processes Run In Outlook: If your MS Outlook is used by multiple processes then you can kill those process by ending Outlook.exe process. To do the same you have to follow the below mention steps:

    • Start the Windows Task Manager either by right clicking the taskbar or by pressing Ctrl+Alt+Del

    • Then select Start Task Manager

    • After that go to the Processes tab

    • Now, choose Outlook.exe by clicking on it

    • Click on the End Process button

  1. Stop Outlook to Download External Content: Prevent MS Outlook to downloading external contents follow the below mention steps:

    • Go to File>>Options>>Trust Center>>Automatic Download

    • After that select the Do not download pictures or other content automatically in HTML email option and Warn me before downloading content when editing, forwarding, or replying email option

  1. Check Your Microsoft Outlook Mailbox: If there are a number of files present in any one folder then the size of mailbox become too large. You can avoid this problem by transferring some files in a newly created folder. To create new folder follow the below-mentioned steps:

    • Go to New>>Folder

    • Enter name of folder in Name box

    • Then select the location where you place newly create folder

    • Click on OK button

  1. Repair Microsoft Office Program: To recover corrupted MS Office files follow the below-mentioned steps:

    • Close MS Office programs that are running on your system

    • Go to Start>>Control Panel>>Programs and Features

    • Then right click on installed MS Office program and then click on Repair

  1. Recover corrupted Outlook Data Files: You can recover corrupted or damaged Outlook data files with the help of Inbox repair tool which was installed at the time of installation of MS Outlook.

  1. Check Installed Antivirus Software: If your installed antivirus software is not up to date then the Outlook will not function correctly. If you want that your Outlook will work accurately then download the latest updates of antivirus software.

  1. Create New User Profile: If a user profile has become corrupted then delete that profile and create a new profile to resolve Microsoft Outlook not responding stopped error. So, to do this follow the below-mentioned steps:

    • Go to Start>>Control Panel>>Mail>Show Profiles

    • Then choose the profile which you want to delete and then click on Remove button

    • After that click on Add to create new profile

    • Enter the name of profile in Profile Name dialog box and click on OK

  1. Run MS Outlook In Safe Mode: To start Outlook in safe mode and solve the installed add-ins issues go through the below-mentioned steps:

    • Click Start>>Run and then type Outlook.exe/safe and hit Enter button

    • If no problem occurs then Click File>>Options>>Add-Ins

    • Select COM Add-ins and then click on Go button

    • Clear all the check boxes and then click on OK

    • After that restart Outlook

After restarting the Outlook, if there is no problem find then it means one of the install add-ins causes the problem. Restore all add-ins one by one to determine that which add-in is creating the problem.


There are various causes due to which Microsoft Outlook not responding stopped. To solve these causes we have discussed various solutions. By using the above mentions methods users can easily remove the Outlook not responding error. Hence, These solutions are easy to understand and used by anyone who does not have more knowledge of technology.